Terms of service
At SpotlessSupply.com our goal is to make purchasing, ordering, and receiving products as simple as possible. Through our experience, customer-minded service, and overall product knowledge, getting what you need has never been easier.
SpotlessSupply.com works continuously to ensure the accuracy of the information on its web site, however, it is not responsible for typographical errors, omissions or inaccuracies received from manufacturers and reserves the right to update such information at any time. Furthermore, prices listed on our website are generally at wholesale and are updated frequently each day in real time and are also reflective of periodic changes received from manufacturers. All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, at our sole discretion we will resolve discrepancies on all orders placed for the product at the incorrect price; resolution of pricing errors and discrepancies will involve either cancellation of the order resulting in a full refund to customer, or arriving at an agreed-upon price with the customer and fulfillment of the order.
Ordering
No Minimum Order
At SpotlessSupply.com we make sure there is never a minimum amount needed to receive our low prices.
Ways to Order
Online
If you are looking to purchase online, you can add your products to your virtual shopping cart by clicking the “ADD TO CART” button on each page. This will keep track of the items, and quantity, in a simple and straight-forward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.
Back Orders
Unfortunately, there are times that items customers have ordered are not available for delivery immediately. When this occurs, the outstanding balance of the order will ship the moment the product becomes available. We also make sure there are never any additional ship charges in these instances. If you have purchased a back-ordered item, please allow for up to seven to fourteen business days for shipment.
Order Tracking
If you would like to follow the logistics of your order, we provide two ways for you to follow and track your products:
Online
If you wish to check on your purchases, simply click the link titled “My Account” on the top right-hand corner of SpotlessSupply.com. Once logged in, scroll down to view the page to click on Order and Billing History. On this page you can view all recent and prior orders.
SpotlessSupply.com also offers customers the opportunity to reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at info@SpotlessSupply.com, with your account number, order number, or previous order number.
Over the Phone
The other option is to contact our Customer Service department directly at 850-238-9338 They will provide you with a timeline of your purchase, and when it will be delivered.
Payment Options
We accept a variety of Credit Card Options, as well as PayPal.
We Proudly Accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- G Pay
- Amazon Pay
Shipping
Processing and shipment of an order via an approved purchase account, or a credit or debit card or PayPal, allows the order to be shipped as quickly as possible. Most items are processed for shipment within a 24 hour window once an order is placed.
Shipping Locations
SpotlessSupply.com utilizes over 50 warehouses nationwide. This allows us to locate the warehouse closest to our customers, with the products they need, and ship it for the least amount of overall cost.
Continental US Shipping
SpotlessSupply.com has partnered with UPS Ground & FedEx Ground meet our customers shipping needs. Orders which contain Hazmat Items or Oversized items or orders with total weight over 300lbs are shipped Freight.
Delivery Time
Typically orders that are placed through our website are delivered within 3 business days within the continental United States.
Available Delivery Days
UPS Ground is available for our customers’ shipment needs Monday through Friday (except major holidays). Orders are not shipped on Saturday or Sunday.
Exceptions for UPS Delivery
Due to internal protocol, UPS cannot deliver to P.O. Boxes.
Please Note: For orders shipped through UPS Ground, it at UPS's discretion if a signature is required for delivery.
Handling Information
Handling Fees
SpotlessSupply.com does not charge any standard processing or handling fees.
Hazardous Material
In select circumstances, UPS may classify an item as potentially-hazardous. Items that fall under this category may have further handling fees through UPS, or may be shipped through LTL or Common Carrier. Please contact our customer service representatives if you are unsure of the shipping method for your order.
Common Carrier and LTL Shipping
There are certain instances where items cannot ship through UPS Ground. This can be because of their size, weight, or if the product is viewed as a hazardous material. These items will be ship typically within 3 business days of the originally placed order. Delivery will be between three to five business days after the item has been successfully shipped. When shipped to locations such as residential homes through LTL or Common Carrier, orders are delivered only to the customer’s curbside. It will be the customer's responsibility for extra shipping services, as well as any charges that would be incurred from missed deliveries or re-deliveries. Please note that any order with a total weight greater than 300 lbs will be shipped via LTL.
Returns Policy
We here at SpotlessSupply.com do our best to make your shopping experience as seamless and painless as possible. This includes the return process. SpotlessSupply.com allows you to return merchandise up to 30 days from receipt of your products. Products must be in 100% re-sellable condition and in their original packaging. If you purchased a clearance or discontinued item, we do not accept returns of those; however, if the item was defective or damaged, we will refund your purchase. If you need to return a product email customer service team at info@SpotlessSupply.com. If your order qualifies for return, you will receive a Return Authorization (RA) number, as well as information on the additional steps in the return process.
Is there a restocking fee?
We do not charge a re-stocking fee on a majority of our products; however, up to a 25% restocking fee can be charged on some products.
If a restocking fee applies, you will be notified when your RA# is issued.
When will my account be credited?
Refunds will be issued after the warehouse has received and inspected the returned items to make sure they are in re-sellable condition.
What if the products arrive damaged?
If your shipment arrives damaged, please note the damage on the carrier’s delivery record. Also save the shipping cartons, product boxes, and remaining product, and contact us as soon as possible Damage claims must be reported to CleanItSupply.com within 10 days of receipt. You may email customer service at info@SpotlessSupply.com. Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you.
Are there any products that cannot be returned?
Although most items may be returned, there are exceptions. These items, for example, may not be returned: floor machines, vacuums, special order items, consumables (such as food and beverages), dated items (e.g., calendars, planners, etc.), medical products, and partial cases.
Cancellations
SpotlessSupply.com uses one of the most efficient and prompt processing systems available for online and phone order completion. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent to our warehouse, where it is processed for shipment, it cannot be canceled.